Shipping and Returns

  1. We ship all perishable items via UPS Next Day Air or Fedex Priority Overnight. Veleon Caviar might contact you if shipping address is different from billing address to ensure the transaction is not fraudulent.
  2. Shipping costs for perishable items are a standard fee of $35.  An additional $15 fee will be added to perishable items shipped to Alaska and Hawaii. We DO NOT ship Internationally or to a P.O. Box.
  3. Perishable Orders will arrive by next day if placed before 3pm eastern time Monday thru Thursday. Saturday delivery is available for an additional $20. Perishable orders placed on Friday after 3pm eastern time will ship on Monday for Tuesday arrival. No orders are processed on weekends.
  4. Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day after: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
  5. Please make sure someone is available to receive the package. We require direct signature due to the high value of our products. We are not responsible for lost or stolen packages.
  6. We ship the caviar in insulated box liners accompanied by ice gel packs to ensure freshness. We guarantee the package is cold and fresh during delivery and arrival, unless the product has been delayed or damaged by the carrier or by acts of nature.
  7. We are not responsible for incorrect addresses provided during checkout. Please carefully check name, address and zip code of recipient. If there is a reason to suspect fraudulent activity, we will contact you before you order is shipped.
  8. Please inspect all packages and products immediately upon arrival. All products are guaranteed to be fresh at delivery. Credit will not be granted if unsatisfactory items are discarded or partially consumed.
  9. All claims must be made within 24 hours of receipt of shipment. If and once we accept your claim, you will be given either a store credit or the same ordered items re-sent to you.
  10. If your package has arrived damaged or tampered with, please contact us and the carrier. Any delay in contacting the carrier or us makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
  11. Prices are subject to change without prior notice.

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